Comments on: RA: Pass Workstation and Username Parameters to Offer Remote Assistance

By: Kevin

Kevin — Tue, 06 Nov 2007 23:57:42 +0000

This is exactly what I've been looking for!!! But I'm getting the dreaded Blank Help page... is there any way to trace the code to figure out where it is going wrong?

I am able to "Offer remote assistance" when I type the fields in manually, but I want that piece to be automated via the parameter passing... If I could get this to work I'd be a happy guy!

By: Ron

Ron — Fri, 25 May 2007 07:55:03 +0000

That is a very nice example of how to interact with Remote Assistance. I incorporated something similiar in a program I wrote. Passing the machine name using oSAFClassFactory.ExtraArgument to a slightly modified version of unsolicited.htm allows it to still poll the remote machine for active users. If anyone is interested Remote Assistance Helper can be dowloaded at www.digitaltaproom.com. It's free by the way.

By: chris

chris — Fri, 04 May 2007 07:35:46 +0000

this looks very promising but i'd like to simplify it a bit. i dont quite need the automation of passing the username (although that worked successfully). can i chop out the code requiring the username and just pass the computername? The goal is to open help center with the computer field populated, and let the choosing of the user session be a manual process from there forward.

thanks for any assistance, nice effort too, not much posted on how to do this.

chris

By: edward

edward — Thu, 22 Mar 2007 00:32:49 +0000

hi,
i edited the htm files and be able to remote to client computer without user clicking OK, but if client have a computer locked then you can't do anything with it. is there anyway we can hit the control +alt +delete to log in? thanks

By: Dave

Dave — Tue, 20 Mar 2007 00:46:07 +0000

I'm sorry, I'm not good with HTML, can you give me some idea where I can get started in that file?

By: Steve

Steve — Fri, 23 Feb 2007 22:04:21 +0000

Change the code in C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Unsolicited\unsolicedrcui.htm to include a variable grabber and enter the variable as the default value in the idComputerName box... Seems logical anyway...

By: MarkyMark

MarkyMark — Fri, 19 Jan 2007 10:14:43 +0000

ok...This looks like a handy tool but can the process be reversed? I want a short cut on each of my users desktops asking for remote assistance. This would then produce a pop up your email on my end. Is this possable? They all sit behind NAT on networks all over the contry so the tool above doesn't really help me due to the NAT on there end.

By: Zac

Zac — Sat, 30 Dec 2006 19:36:40 +0000

OK, I followed the instructions on the thread and also was able to disable the Accept dialog for Take Control.

Per the thread I had to do the following:

change the file %WINDIR\pchealth\HelpCtr\System\Remote Assistance\Interaction\Server\TakeControlMsgs.htm

find these lines:
idExpert1.innerText = vArgs[0];
idExpert2.innerText = vArgs[0];
idExpert3.innerText = vArgs[0];

Then add the following line below, but before the close bracket.
// Added to allow take remote control of PC
onClickHandler(0)

I tested this and it works in a non-domain environment on a LAN between 2 XP Pro 32 bit machines.

By: Zac

Zac — Sat, 30 Dec 2006 19:29:19 +0000

The way to take away the Accept dialog is the following:

In the c:\windows\pchealth\HelpCtr\System\Remote Assistance\helpeeaccept.htm you need to find these lines:

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();

to this

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
DoAccept();

I found this courtesy of the following forum:

http://www.anetforums.com/posts.aspx?ThreadIndex=3115

The thread also shows how to disable the Take Control prompt but I haven't tried that yet.