MSCRM Error: "The specified Microsoft CRM Server is not responding."

I recently installed Microsoft CRM Server in a lab environment. The install went smoothly.. every test passed successfully. But when I loaded up the Deployment Manager, I kept getting the error:

The specified Microsoft CRM Server is not responding. This might happen if it is currently unavailable or is not a Microsoft CRM server. For more information contact your system administrator.

Uninstalling/reinstalling didn’t help. I researched a little and found that perhaps MSCRM didn’t like the fact that I didn’t add the server alias “mscrm” to DNS. I also saw that some people were able to log in to MSCRM from any computer other than the server itself. I decided to add a CNAME alias to the DNS that points to my computer’s name and try to login from a different server. It was then that I noticed I couldn’t reach my CRM server at all. I checked and sure enough, even though network settings didn’t a lock, my firewall was on. I would imagine that since I tried logging in locally that a firewall wouldn’t care but apparently it did. I turned off the built-in Windows firewall and was instantly able to login to the CRM server.

Google shows that many people have this problem, hopefully, this post may help you or someone you know ;)

And now to go and play with this good-lookin CRM software…

Chrissy is a PowerShell MVP who has worked in IT for nearly 20 years, and currently serves as a Sr. Database Engineer in Belgium. Always an avid scripter, she attended the Monad session at Microsoft’s Professional Developers Conference in Los Angeles back in 2005 and has worked and played with PowerShell ever since. Chrissy is currently pursuing an MS in Systems Engineering at Regis University and helps maintain in her spare time. She holds a number of certifications, including those relating to SQL Server, SuSE Linux, SharePoint and network security. She recently became co-lead of the SQL PASS PowerShell Virtual Chapter. You can follow her on Twitter at @cl.

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3 comments on “MSCRM Error: "The specified Microsoft CRM Server is not responding."
  1. Uli says:

    I am having the same problem with CRM 3.0 on a SBS2003. How do you turn off the firewall in SBS2003?
    Any reply is greatly appreciated.

  2. Chrissy says:

    Hey Uli,
    Not sure if that’s the best route..I don’t know your setup. You may want to just open port 80: click here for more info.

  3. satish.D says:


    I want Ms CRM Server Installation file. I can’t find install file in msdn. so can you provide me installation link ASAP. iam very much thankfull if u provide link.

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