MSCRM Error: "The specified Microsoft CRM Server is not responding."

I recently installed Microsoft CRM Server in a lab environment. The install went smoothly.. every test passed successfully. But when I loaded up the Deployment Manager, I kept getting the error:

The specified Microsoft CRM Server is not responding. This might happen if it is currently unavailable or is not a Microsoft CRM server. For more information contact your system administrator.

Uninstalling/reinstalling didn’t help. I researched a little and found that perhaps MSCRM didn’t like the fact that I didn’t add the server alias “mscrm” to DNS. I also saw that some people were able to log in to MSCRM from any computer other than the server itself. I decided to add a CNAME alias to the DNS that points to my computer’s name and try to login from a different server. It was then that I noticed I couldn’t reach my CRM server at all. I checked and sure enough, even though network settings didn’t a lock, my firewall was on. I would imagine that since I tried logging in locally that a firewall wouldn’t care but apparently it did. I turned off the built-in Windows firewall and was instantly able to login to the CRM server.

Google shows that many people have this problem, hopefully, this post may help you or someone you know ;)

And now to go and play with this good-lookin CRM software…

Chrissy is a Cloud and Datacenter Management & Data Platform MVP who has worked in IT for over 20 years. She is the creator of the popular SQL PowerShell module dbatools, holds a master's degree in Systems Engineering and is coauthor of Learn dbatools in a Month of Lunches. Chrissy is certified in SQL Server, Linux, SharePoint and network security. You can follow her on Twitter at @cl.

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3 comments on “MSCRM Error: "The specified Microsoft CRM Server is not responding."
  1. Uli says:

    I am having the same problem with CRM 3.0 on a SBS2003. How do you turn off the firewall in SBS2003?
    Any reply is greatly appreciated.

  2. Chrissy says:

    Hey Uli,
    Not sure if that’s the best route..I don’t know your setup. You may want to just open port 80: click here for more info.

  3. satish.D says:


    I want Ms CRM Server Installation file. I can’t find install file in msdn. so can you provide me installation link ASAP. iam very much thankfull if u provide link.

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