Shared Services Administration: Error: Access is Denied

This has come up a few times for me, so I’m documenting this mostly for myself. Sometimes, clicking on the SharedServices1 link results in:

Error: Access Denied
Current User
You are currently signed in as: MOSSERVER\AdminLogin

Surprisingly, I was using a domain admin account and still ran into this error. According to the MSDN forums, the resolution is as follows:

Central Administration >> Application Management >> Policy for Web Application >> Add Users >> Select the Web Application (All Zones) >> Web Application >> (Add the user) >> Full Control >> Finish

Additionally, you may also need to perform the following once you have permissions: SharedServices1 >> “User Profiles and My Sites” >> “Personalization Services Permissions” (Thanks, James!)

Chrissy is a Cloud and Datacenter Management & Data Platform MVP who has worked in IT for over 20 years. She is the creator of the popular SQL PowerShell module dbatools, holds a master's degree in Systems Engineering and is coauthor of Learn dbatools in a Month of Lunches. Chrissy is certified in SQL Server, Linux, SharePoint and network security. You can follow her on Twitter at @cl.

Posted in SharePoint
6 comments on “Shared Services Administration: Error: Access is Denied
  1. Joseph Swann says:

    Thanks!! I appriciate this, i'm sitting here struggling with the same thing and was thinking of wiping the entire server.

  2. JJMount says:

    Awesome! This worked. Was wondering why the heck I couldn't access SharedServices1.

  3. James says:

    Thanks… This helped me, but I also needed to give myself User Profile-related permissions:

    SharedServices1 (now that I have access) > "Personalization services permissions" under the "User Profiles and My Sites" section.


  4. Mike says:

    I had this same issue and the fix was something a little different. My IIS settings were bit off. I opened IIS > application pools > SharePoint – 80 > Identity > Security Account. I had it set to local service and it would not let any of my users log on. Changed it to Network Service and all is well.

  5. Eli Godoy says:

    I have the same issue.. “opened IIS > application pools > SharePoint – 80 > Identity > Security Account” <— this work perfect. :)

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